Frequently Asked Questions

Everything you need to know about your Tyler Childers official merchandise order.

How long will it take for my order to ship?

Standard orders typically process within 3-5 business days. Once shipped, domestic delivery usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on customs.

What is your return policy on apparel?

We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached. Music media and limited edition 'tour exclusive' items are final sale.

How do I know which size to order?

A detailed size chart is available on each product page. Our apparel generally follows standard unisex sizing, but we recommend checking specific measurements for our heavyweight hoodies and vintage-wash tees.

Can I track my package?

Yes. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

My item arrived damaged. What should I do?

We strive for the highest quality, but if your merchandise arrives damaged or defective, please contact our support team within 7 days of receipt with photos of the damage for a replacement or refund.